No expiration date.
However, the Company may delete accounts for which one year or more have elapsed since the last access to ANA GranWhale without prior notice to users. In this case, unused V miles will be lost.
Please note that V miles exchanged for miles provided by All Nippon Airways Co., Ltd. (meaning free V miles that do not constitute paid V miles that can be purchased with prepaid payment instruments) will expire with the elapse of the end of the 12th month counting from the month of exchange.
Contact for inquiries
ANA NEO, Inc.
4F Incubation Office CROSS CORP Urbannet Uchisaiwaicho Building,
1-1-13, Shinbashi, Minato-ku, Tokyo 105-0004, Japan
Usable with the ANA GranWhale app that is compatible with your device’s operating system.
Usage notes
Except as provided by law, V miles are non-refundable.
V miles cannot be transferred to a mobile device with a different operating system or assigned, transferred, or loaned, etc. to a third party.
V miles can be used regardless of whether they are paid or free, but free V miles will be consumed first. Free V miles will be consumed in the following order: V miles exchanged from ANA miles and then V miles earned within the app. For other matters, please see [ANA GranWhale Terms of Use] below.
How to check the unused balance
It may be viewed via Options menu > Account Information > In-Service Currency Information in the ANA GranWhale app.
Terms of use
Please see the ANA GranWhale Terms of Use.
Method for preservation of user assets for prepaid payment instruments
Intent of the provisions of Article 14(1) of the Payment Services Act:
As a system to protect holders of prepaid payment instruments, based on the provisions of the Payment Services Act, it is required to preserve assets by depositing with the Legal Affairs Bureau, etc. an amount equal to at least half of the unused balance of prepaid payment instruments as of March 31 and September 30 of each year as security deposits for issuance.
Details of rights specified in Article 31(1) of the Payment Services Act:
Should the necessity arise, holders of prepaid payment instruments have the right to receive payments for the security deposit for issuance that has been preserved in advance in preference over other creditors in accordance with the provisions of Article 31 of the Payment Services Act.
Method of preservation of security deposits for issuance:
In accordance with Article 14 of the Payment Services Act, the Company does not currently perform preservation of security deposits for issuance because the unused balance on the base date (unused balance at each of the two annual base dates (end of March and end of September)) does not exceed the base amount specified by Cabinet Order (10 million yen in accordance with Article 6 of the Order for Enforcement of the Payment Services Act).
Policy for handling compensation for losses incurred due to unfair transactions, etc.
Users shall be responsible for managing ID, password, and other identification codes (collectively, “ID, Etc.”), required for use of ANA GranWhale and shall be liable for any and all acts performed using such ID, Etc. and the results thereof, regardless of whether or not they performed such acts themselves.
The Company shall not be liable for any damage incurred by users due to unauthorized access to ANA GranWhale, infiltration of computer viruses, or other acts of third parties, except where intentional or grossly negligent on the part of the Company.
If an unauthorized transaction occurs, the Company will promptly disclose necessary information in cooperation with its business partners when, based on the nature of the fraudulent transaction in question, it is deemed necessary to prevent the expansion of damage (secondary damage), when it is deemed to be beneficial to avoid the occurrence of similar cases, and when the social impact is recognized to be significant in terms of the amount of damage, number of cases, etc.
